Pembekalan Tentang Pentingnya Kualitas Jasa Bagi Siswa/i Kelas XI SMAK BPK Penabur Holis, Bandung
DOI:
https://doi.org/10.21460/sendimasvi2021.v6i1.60Keywords:
brief, importance, performance, service qualityAbstract
Service is a thing that often met in daily life, whenever the service quality is found good and can satisfy the customers or bad that can dissapoint the customers. The aim of this educational seminar was to give knowledge of how important it was to give a high quality service quality and satisfy the customers based on the importance and the performance of a service. Material brief of the service quality is an introduction of the service quality subject on Industrial Engineering curriculum. This seminar was held online through Zoom application, delivered by lecturers and was helped by the students. This seminar, divided to 2 (two) sessions, which was material delivery and case study about service quality. The high school students participated in the discussion by telling their service quality experiences. Hopefully, through this brief, could be fruitful for the students of SMAK BPK Penabur Holis, Bandung.
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